Our fulfilment team is manned by amazing volunteers who support our hospice Dorothy House by supporting us. We have adopted a policy where there is only one team member in the warehouse at one time to ensure that the team stay safe at this COVID time.

Currently we ship on Tuesdays and Thursdays and fulfil orders placed by 10am that day, after 10 am we fulfil them the next Tuesday or Thursday.

Please be patient as we will always ship as quickly as possible but understandably delivery times may vary according to demand and the stresses on the postal networks.

Ubiety use Royal Mail 2nd Class for deliveries under 2kg and courier for larger parcels. You will receive notification when your order has shipped.

If you wish for a first class service, select express shipping at the checkout.

Gift orders
If your order is a gift, please put the recipient's email/ mobile number instead of your own – this way the courier will send notification emails and texts to the right person.

International Orders
We ship internationally through Royal Mail If you would like a quotation for delivery, please email marianne.cantelo@dorothyhouse-hospice.org.uk