We hope you love our products. However we understand that sometimes you need to return something.
If you want to return anything for any reason, please contact us at firstname.lastname@example.org to let us know and we will help as best we can.
Once we have received the returned product from you, we will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we receive the product.
We will refund you by the method you used for payment.
As the postal system is outside of our control, products are returned at your own risk. You may wish to consider getting proof of postage or insurance.
If you’ve decided you’d like to exchange the product instead of a refund, please let us know when returning the product.
If you have not told us that you would like to exchange the product, we will provide a refund.
The above is a summary of our delivery and returns terms, please see our full terms and conditions of sale for further details.